WASCO Continues Islandwide Meter Replacement Program

Castries, August 6th, 2026 – The Water and Sewerage Company Inc. (WASCO) is advising customers of its meter replacement programme, currently being carried out islandwide. The exercise is ongoing and is implemented on an as needed basis to maintain operational efficiency. Meters are replaced once they have reached the end of their service life or are no longer functioning properly. New meters record actual water consumption, which allows the Company to provide more accurate billing.

The programme is carried out by route across the island. WASCO field teams will make every effort to minimise any inconvenience during the replacement.

What Customers Can Expect:

• The water supply will be temporarily interrupted at the property while the meter is being replaced.
• In most instances the process is completed within ten to thirty minutes, after which service is restored.
• Customers are not required to take any action during the replacement.
• Customers are notified following the replacement, using the contact number held on the account.
• Once the meter is replaced, bills will be based on meter readings rather than estimated billing. Customers may therefore see an increase in their monthly bill, as the new meter records actual consumption.

Where a bill reflects only the minimum monthly charge, it may indicate that the meter has stopped recording. Account holders are encouraged to contact the Customer Services Department to confirm that the telephone number held on their account is current.

For additional information please contact our Customer Services Department at:

Castries: 457-3901, 457-3937, 482-0210, 482-0187/88
Vieux Fort: 459-3990 or 482-0061
Soufriere: 457-3987, 457-3988, 482-0063

WASCO thanks customers for their cooperation and understanding as the Company works towards improving its service delivery.